Effective Date: [Insert Date]
Brand: Kreeshva Jewels
At Kreeshva Jewels, we are committed to ensuring our customers are satisfied with their purchases. If you’re not entirely happy with your jewelry, we offer a flexible exchange policy under the terms outlined below.
1. Eligibility for Exchange
To be eligible for an exchange, the item must meet the following conditions:
- The request is made within 7 days of delivery.
- The item is unused, unworn, and in its original packaging with all tags, certificates, and invoices intact.
- The item must not be damaged, altered, or customized.
- Exchange is applicable only once per order.
Note: Customized, engraved, or made-to-order pieces are not eligible for exchange unless they arrive damaged or defective.
2. Items Not Eligible for Exchange
- Personalized or engraved jewelry
- Custom or made-to-order designs
- Earrings (for hygiene reasons)
- Sale or promotional items
- Items damaged due to misuse or negligence
3. How to Request an Exchange
Please follow these steps to initiate an exchange:
- Email us at [Insert Email] within 7 days of delivery with your order number and reason for the exchange.
- Wait for approval and instructions from our customer support team.
- Ship the item back to the address provided using a reliable and trackable courier service.
- Once received and inspected, we will initiate the exchange process.
4. Shipping & Handling
- Customers are responsible for return shipping costs unless the product was received in a defective or incorrect condition.
- We are not responsible for any loss or damage during return shipping.
- The replacement item will be shipped once the original product is received and verified.
5. Exchange Value
- If the exchanged item is of higher value, the customer must pay the difference.
- If the exchanged item is of lower value, the balance will be issued as store credit (valid for future purchases).
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and a brief description. We will arrange for a replacement or offer store credit/refund as appropriate.
7. International Orders
We accept exchange requests from international customers. However:
- Return shipping, duties, and customs charges (if any) must be covered by the customer.
- We do not offer reverse pickups for international orders.
8. Contact Us
For exchange requests or any questions, please reach out to:
Kreeshva Jewels
Email: info@kreeshvajewels.com
Phone: +1(646) 749-6752 / +91 94096 76078
Website: https://kreeshvajewels.com/
Address: 215, Cambridge Avenue, Jersey City, NJ, USA 07307.