Effective Date: [Insert Date]
Brand Name: Kreeshva Jewels
At Kreeshva Jewels, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below to understand how we handle returns, refunds, and related issues.
1. Eligibility for Returns
We accept returns under the following conditions:
- The return request is made within 7 days of receiving the product.
- The item is unused, unworn, and in its original condition.
- All original packaging, tags, certificates, and invoices must be included.
- The item is not a customized or made-to-order product.
⚠️ Non-returnable items include:
- Personalized or engraved jewelry
- Custom or bespoke designs
- Earrings (due to hygiene reasons)
- Items purchased on sale or promotional offers
- Damaged or altered items (not caused by us)
2. How to Initiate a Return
To request a return:
- Email us at [Insert Email] within 7 days of delivery.
- Include your order number, reason for return, and clear photos of the item (if applicable).
- Our team will verify and provide return instructions.
- Ship the item to the address we provide, using a trackable courier service.
Important: Items returned without prior approval will not be accepted.
3. Return Shipping Costs
- Customers are responsible for return shipping charges.
- We do not offer reverse pickups unless the product was defective or incorrect.
- We recommend using insured and trackable shipping to avoid lost items.
4. Inspection and Approval
Once we receive your return:
- The item will be inspected for wear, damage, or tampering.
- If approved, a refund or store credit will be processed within 7–10 business days.
- If the return is rejected, the item will be sent back to you, and no refund will be issued.
5. Refunds
If your return is approved:
- Refunds are issued to your original payment method.
- In some cases, you may be offered store credit if preferred.
- Refunds do not include original shipping or customs charges.
Please note that depending on your payment provider, refunds may take 7–15 business days to appear on your statement.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery.
- Provide photos of the product, packaging, and invoice.
- If validated, we will offer a free replacement, store credit, or full refund.
7. International Returns
We accept international returns, but:
- The customer is responsible for all return shipping, duties, and taxes.
- Kreeshva Jewels is not liable for delays or customs processing during return.
8. Exchanges
If you’d like to exchange an item instead of returning it, please review our separate Exchange Policy or contact us for assistance.
9. Contact Us
For any return or refund inquiries, please reach out to us:
Kreeshva Jewels
Email: info@kreeshvajewels.com
Phone: +1(646) 749-6752 / +91 94096 76078
Website: https://kreeshvajewels.com/
Address: 215, Cambridge Avenue, Jersey City, NJ, USA 07307.